Privacy Policy
Maintaining your privacy is really important to us. You entrust us with your information, and we take that responsibility seriously.
We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. When we change the policy in a material manner we will let you know and update the ‘last updated’ header as below.
We will never deviate from our overall philosophy of maintaining your privacy, though.
1. General Information
Mushroomate takes security and privacy seriously. This Privacy Policy explains how we collect, store and use personal data when you browse our website or otherwise provide your personal data to us. Please read this Privacy Policy carefully to understand how we will treat your personal data.
2. What information we collect about you
Your personal data: When we say your “personal data”, we mean any information that identifies any person that you provide to us.
Your “personal data”; may also be contained in information that we collect about you in connection with your order or otherwise interact with us for example by electronic mail.
When it comes to your personal data, we comply with our obligations under the General Data Protection Regulation and any other applicable data protection legislation from time to time.
Your personal data includes the information you provide, on our website (including any forms you complete), or during an electronic mail enquiry about you.
Examples of this personal data include your name, your email address, address including postcode which you provide to us when you set up an account and subsequently amend in the My Account section when you go to checkout; and any correspondence when you contact us.
We do not knowingly collect or solicit any personal data from anyone under the age of sixteen or knowingly allow such persons to purchase goods from us. Mushroomate.my-online.store is not directed at children under the age of sixteen. In the event that we learn that we have collected personal data from a child under age sixteen without verification of parental consent, we will delete that information as quickly as possible.
Information we collect – We collect information about your website usage, to improve our service and to understand trends to enhance and customize our website. Some of this data may be “personal data”, where it identifies a person. Here’s the information that we collect and how we use it:
- We monitor patterns of usage, such as abandoned cart data and visitor activities, to improve our products and understand customer behaviour.
- Mushroomate does not store any credit card data. When payments are processed via credit card, we use third-party vendors that are PCI-DSS compliant. At no point do we have access to your credit card information.
3. How we use the information we collect
We use your personal data for legitimate business reasons, for example, to email you when your order has been received. It will also enable us to contact you where necessary concerning an order you have placed, to record your personal preferences, and to personalise our services to you.
Contacting you for Marketing Purposes: We will only use your data in this way where you have provided consent, we have legitimate business reasons for doing so, or where we are otherwise entitled by law to do so. If you would like us to stop providing you with such notifications, just contact us using the details in Section “How to Contact Us” at the end of this policy. Please note, this may take up to one working day to take effect. To stop receiving emails from Mushroomate itself, you should cancel your Mushroomate account or unsubscribe from our mailing list.
Legal Requirements: We may use your personal data to comply with any legal obligations to which we are subject.
4. Why do we use your personal data?
We collect and use your personal data for a variety of reasons. We need some data to enter into and perform our contract with you. The lawful basis for processing your personal data is Consent as you have consented to provide your personal details to us to allow us to provide a service to you. If you fail to provide such data we will be unable to provide our service to
you.
Other information we collect because we have legitimate business interests, for example, in:
- Fulfilling your order and providing updates on the order.
- Understanding how our customers use our products, services and websites;
- Understanding and responding to customer feedback;
- Researching and analysing the services our customers want;
- Improving our product and better understanding how our customers use it.
5. How we share information we collect
Except as described in this policy, Mushroomate does not divulge any personal information gathered via its services to third parties.
We utilise a number of carefully selected third parties to help provide our services to you. Examples of these functions include website creation and hosting, email, providing marketing assistance and data analysis, data management, handling credit card transactions, providing courier services, and providing customer service. In choosing to work with any such third parties, we will always ensure that the security policies and confidentiality arrangements of those third parties adhere to the same requirements we ourselves impose and expect, as a minimum. No ownership rights to the data will be transferred to any third party.
6. How long do we store your data for?
We only store your data for as long as necessary for the purposes of processing set out in this policy.
7. How to access and control your information
You are free to change your personal details in the My Account section of your account at any time, if you have set up an account with us.
You can also ask us for a copy of the personal data that we hold. We may ask for proof of your identity before providing any information and reserve the right to refuse to provide the information requested if identity is not established.
You can contact us whenever and ask us to remove any of your personal information.
8. Data security
We take security and privacy seriously. We will endeavour to take all reasonable steps to keep your personal data secure once it has been transferred to our systems. We adopt appropriate, industry-standard data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction.
9. How to contact us?
If you have any queries relating to this Privacy Policy or Mushroomate’s use of your personal or financial data, please contact grow@mushroommate.co.nz.